Frequently Asked Questions

“Most misunderstandings in the world could be avoided if people would simply take the time to ask, “What else could this mean?”
― Shannon L. Alder

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within ‘My Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from’My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

We support the following payment options at Virit:

  • Cash On Delivery (available in selected pin codes)
  • Credit Card
  • Debit Card
  • Net banking
  • Gift Card
  • Wallet

Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pincodes.However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

Following rules will govern whether or not additional GST will be applicable on the products purchased by you: 1) GST applicability: (a) For a product, (i) if the fulfillment is done on or after July 1st, 2017 and (ii) if the order is placed before 15th November, 2019, and, (iii) total discount percentage is more than 19% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers. (b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on Myntra platform shall be inclusive of all taxes, including GST. 2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example (i) Apparel/Clothing: Max 12% (ii) Footwear: Max 18% (iii) Home Furnishing: Max. 28% (iv) Accessories/Other Categories: Max 28% 3) On and from 15th November, 2019, the discounted prices displayed on the Myntra platform shall be inclusive of all taxes.